NICK
San Francisco, CA

Nick
Davidson.

I build the CS and GTM systems that turn complex enterprise software into durable revenue. 12+ years across pre-sales, solutions engineering, and CS leadership - from early-stage startups to global financial institutions.

See Services View Experience
12+
Years in Enterprise SaaS
129%
NRR
$25M+
Portfolio Managed
$15M
Multi-year ELA Secured
⭐
FY25 Star Performer - Harness
Recognized as top ~5% company-wide for customer impact and a $15M multi-year enterprise agreement.
Customer Success ✦ GTM Strategy ✦ Enterprise SaaS ✦ Financial Services ✦ Solutions Engineering ✦ DevOps ✦ DE&I Champion ✦ FinOps ✦ Feature Management ✦ Executive Advisory ✦ Customer Success ✦ GTM Strategy ✦ Enterprise SaaS ✦ Financial Services ✦ Solutions Engineering ✦ DevOps ✦ DE&I Champion ✦ FinOps ✦ Feature Management ✦ Executive Advisory ✦

Let's build
something
real.

Strategic consulting for SaaS companies, startups, and enterprise teams navigating growth, CS transformation, and go-to-market execution. I've been in the room - and I know what actually moves the needle.

Start a Conversation
01
📈
CS Program Design
Build or rebuild your Customer Success motion from the ground up - playbooks, segmentation, health scoring, QBR frameworks, and team structure that actually scales.
02
🎯
GTM Strategy
Shape how your product goes to market. From ICP definition and sales motion design to CS-led expansion strategies and cross-functional alignment across Sales, Product, and Support.
03
🏦
FinServ SaaS Advisory
Deep expertise navigating highly regulated financial services organizations. I know the stakeholders, the compliance language, and how to build trust with risk-averse enterprise buyers.
04
🔬
Feature Management & DevOps
Certified in Feature Management & Experimentation and FinOps. I help teams adopt modern DevOps tooling - feature flags, release automation, cost management - with real business context.
05
🤝
Executive Advisory
Fractional strategic partner for CS leaders and founders. Board prep, key renewals, team development - I've navigated all of it at scale.
06
⚙️
Pre-Sales & SE Strategy
Having lived in both pre-sales and CS, I help companies align their SE and CSM motions - tightening the handoff, improving demo-to-close, and reducing time-to-value post-sale.

Built to
last.

A track record of outcomes at the intersection of enterprise complexity and real business impact.

$15M
Multi-Year ELA
Secured and structured a $15M enterprise license agreement with a major financial services client through executive alignment and cross-module adoption strategy.
Harness - 2025
$1.5M
90-Day Expansion
Took global ownership of CS motion, communications, and strategy for a major global payments enterprise. Structured a multi-year expansion in under 90 days.
Harness - 2026
$25M+
Active Portfolio
Currently managing a $25M+ portfolio of enterprise FinServ accounts - 129% NRR, $20M+ active renewal and expansion pipeline.
Harness - FinServ Segment
Top 5%
FY25 Star Performer
Recognized company-wide for customer impact, relationship building, and driving seamless adoption through critical product and organizational transitions.
Harness - FY25
"During our time together at Harness and Split from 2022 through early 2026, I watched Nick excel from Senior to Principal CSM, taking ownership of our highest-ACV book of business and managing our largest, most complex Enterprise FinServ accounts. Nick was a fierce advocate for his customers, collaborating closely with Sales, Implementation, and Support while working directly with Product and Engineering leadership to turn client feedback into impactful product enhancements."
Lisa Edwards — Customer Success Operations & Transformation Leader
Worked with Nick at Harness and Split, 2022–2026
"Nick exemplifies 'Know Your Customer' and 'Build Trust Through Transparency' through his relentless dedication to our largest customers."
— Harness Leadership, FY25 Award Citation

Where
I've
built.

From eCommerce personalization to DevOps modernization - a decade-plus of enterprise SaaS, pre-sales, and CS leadership.

Jan 2022 - Present
Harness
via Split acquisition
Principal Customer Success Manager - Strategic & Financial Services Lead
Joined Split as Senior Enterprise CSM for Financial Services, then led the CS motion through Split's acquisition by Harness. Promoted to Principal based on performance. Now leading Harness's global FinServ segment - the highest-complexity accounts in the portfolio. Designed the customer lifecycle framework (health scoring, milestone tracking, success planning) now used across the CS organization. Built a churn detection model integrating Gainsight signals and product telemetry to surface risk early enough to act. Player-coach to CSMs on enterprise account strategy and executive engagement. Integrates AI tools daily to synthesize account health and build executive-ready business cases.
★ FY25 Star Performer: $15M multi-year ELA. 129% NRR. $20M+ active expansion pipeline. Recognized top ~5% company-wide.
★ 90-Day Expansion: Took global ownership of CS motion, communications, and strategy for a major global payments enterprise. Structured a $1.5M multi-year expansion in under 90 days.
Nov 2020 - Nov 2021
Abstract
acq. by Adobe
Founding Enterprise Solutions Engineer
First dedicated solutions engineer at Abstract, hired to build the pre-sales motion from the ground up. Established demo standards, technical discovery frameworks, and proof-of-value engagement models for the enterprise segment. Ran the full SE function through the company's acquisition by Adobe.
Jan 2019 - Nov 2020
LiveRamp
Senior Solutions Architect, Enterprise - Retail & Brands
Enterprise pre-sales for LiveRamp's data connectivity platform. Architected solutions for first-party data activation, identity resolution, and marketing measurement across major retail and brand clients.
Jan 2017 - Jan 2019
RichRelevance
Senior Technical Consultant & Integration Consultant
Technical consulting and post-sales implementation for RichRelevance's AI-driven personalization platform across enterprise retail accounts.
Harness
Certified Feature Management & Experimentation Developer
Jan 2026
The Linux Foundation
FinOps Certified Practitioner
Dec 2025
Dev Bootcamp
Full Stack Software Engineering Certificate
2016
CodeAcademy
HTML/CSS, Python & More
Ongoing

Where
I've
studied.

An executive MBA and a business degree grounded in global leadership.

Starting Fall 2026
IE Business School
Global Executive MBA, Class of 2027
Four international residencies: Madrid · Oxford · Singapore · UCLA
Graduating 2026
Arizona State University
BA, Business Administration & Global Leadership
Dean's List
Nick Davidson
SF, California

The
human
behind
the work.

Over 12 years inside enterprise SaaS, I've moved through pre-sales, solutions engineering, and CS leadership at companies ranging from early-stage startups to public companies navigating acquisitions. I'm a systems-builder: I design the frameworks, playbooks, and team structures that make customer success repeatable at scale. I know what it takes to get complex software adopted inside regulated institutions - and I've been in the internal conversations that actually move deals.

This fall I'm starting the Global Executive MBA at IE Business School - residencies across Madrid, Oxford, Singapore, and UCLA. It's the right next chapter for where I'm headed.

Outside of work: I'm a husband and dad to two incredible boys in a big, loud, four-parent household. I'm a cycling obsessive - and that obsession has taken me down some meaningful roads. I've ridden AIDS/LifeCycle six or seven times, 545 miles from SF to LA, and raised nearly $25K for HIV/AIDS services along the way. I'm also an aviation fanatic, a coffee snob, and board president of two HOAs. There's a lot of work to do in the world - I'd rather be doing it than watching from the sidelines.

Enterprise Lifecycle Mgmt
GTM Strategy
Executive Relationships
Revenue Expansion
Cross-functional Leadership
Solutions Engineering
Financial Services
DevOps / FinOps
✈ Aviation Geek 🚴 Cyclist ☕ Coffee Fanatic 🎨 Design 🤝 DE&I

Ready to
work
together?

Whether you're looking for a consulting engagement, a strategic conversation, or just want to connect - I'm always up for a good chat. Reach out and let's see what we can build.

💼 linkedin.com/in/ndavidsonsf ⌨️ github.com/ndavidsonsf ✉️ nick@nickdavidson.io 🌐 nickdavidson.io
Open to opportunities

Currently available for select consulting engagements. If you're working on something ambitious - in Customer Success, GTM strategy, FinServ SaaS, or DevOps - I'd love to hear about it.

Response time is typically within 24 hours.

Email Nick