NICK
San Francisco, CA

Nick
Davidson.

Customer Success leader, GTM builder, and enterprise strategist with 10+ years turning complex software into measurable business outcomes. Currently Principal CSM at Harness.

Work With Me View Resume
10+
Years in Enterprise SaaS
$15M
Multi-year ELA Secured
25M+
Revenue Managed
Top
5%
FY25 Star Performer
⭐
FY25 Star Performer — Harness
Recognized as top ~5% company-wide for customer impact and a $15M multi-year enterprise agreement.
Customer Success ✦ GTM Strategy ✦ Enterprise SaaS ✦ Financial Services ✦ Solutions Engineering ✦ DevOps ✦ DE&I Champion ✦ Board Member ✦ FinOps ✦ Feature Management ✦ Customer Success ✦ GTM Strategy ✦ Enterprise SaaS ✦ Financial Services ✦ Solutions Engineering ✦ DevOps ✦ DE&I Champion ✦ Board Member ✦ FinOps ✦ Feature Management ✦
001 — About

The
human
behind
the work.

Nick Davidson
SF, California

I'm a strategic, outcomes-driven Customer Success leader with over a decade of experience helping global enterprise organizations adopt, scale, and maximize value from modern software — currently leading the Financial Services segment at Harness across Feature Management, DevOps Insights, and Cloud Cost Management.

What sets me apart is a rare combination: technical fluency from a full-stack engineering background, business instincts sharpened by running $25M+ operations before tech, and the executive presence to align complex stakeholder ecosystems around shared outcomes.

I've navigated founding stages, late-stage startups, and large public companies — which means I can move fast, think strategically, and build things that actually last.

Enterprise Lifecycle Mgmt
GTM Strategy
Executive Relationships
Revenue Expansion
Cross-functional Leadership
Solutions Engineering
Financial Services
DevOps / FinOps
✈ Aviation Geek 🚴 Cyclist ☕ Coffee Fanatic 🎨 Design ♿ DE&I
002 — Experience

Where
I've
built.

From eCommerce personalization to DevOps modernization — a decade-plus of enterprise SaaS, pre-sales, and operational leadership across some of San Francisco's most ambitious companies.

Apr 2025 — Present
Harness
Current
Principal Customer Success Manager — Strategic & Financial Services Lead
Leading the Financial Services segment for Feature Management & Experimentation (FME), Software Engineering Insights (SEI), and Cloud Cost Management (CCM). Supporting digital transformation across highly regulated, high-growth enterprise customers.
★ FY25 Star Performer: Secured a $15M multi-year ELA. Recognized as top ~5% company-wide for customer impact, relationship building, and driving seamless adoption through critical transitions.
Jun 2024 — Apr 2025
Harness
Senior Enterprise CSM — Strategic & Financial Services Lead
Promoted from Senior to Principal based on performance. Built trusted executive relationships at the largest enterprise accounts in the financial services vertical, driving multi-module adoption across FME, Feature Flags, SEI, CCM, and IDP.
Jan 2022 — Jun 2024
Split → Harness
Acquisition
Senior Enterprise CSM — Financial Services Lead
Joined Split as Senior Enterprise CSM with a focus on Financial Services. Led the customer success motion through Split's acquisition by Harness. Managed enterprise onboarding, adoption, expansion, and renewal cycles for a portfolio of strategic accounts.
Nov 2020 — Nov 2021
Abstract → Adobe
Acquisition
Senior Enterprise Solutions Engineer
Pre-sales solutions engineering for Abstract's design collaboration platform, supporting enterprise deals through demos, technical discovery, and proof-of-value engagements. Navigated the company's acquisition by Adobe.
Jan 2019 — Nov 2020
LiveRamp
Senior Solutions Engineer, Enterprise — Retail/Brands
Enterprise pre-sales engineering for LiveRamp's data connectivity platform, focused on retail and brand clients. Architected technical solutions for first-party data activation, identity resolution, and marketing measurement use cases.
Jan 2017 — Jan 2019
RichRelevance
Senior Technical Consultant & Integration Consultant
Technical consulting and client services for RichRelevance's AI-driven personalization platform. Managed post-sales integration, implementation, and customer success across enterprise retail accounts.
Harness
Certified Feature Management & Experimentation Developer
Jan 2026
The Linux Foundation
FinOps Certified Practitioner
Dec 2025
Dev Bootcamp
Full Stack Software Engineering Certificate
2016
CodeAcademy
HTML/CSS, Python & More
Ongoing
003 — Consulting

Let's build
something
real.

I offer strategic consulting for SaaS companies, startups, and enterprise teams navigating growth, customer success transformation, and go-to-market execution. I've been in the room — and I know what actually moves the needle.

Start a Conversation
"Nick exemplifies 'Know Your Customer' and 'Build Trust Through Transparency' through his relentless dedication to our largest customers."
— Harness Leadership, FY25 Award Citation
01
📈
CS Program Design
Build or rebuild your Customer Success motion from the ground up — playbooks, segmentation, health scoring, QBR frameworks, and team structure that actually scales.
02
🎯
GTM Strategy
Shape how your product goes to market. From ICP definition and sales motion design to CS-led expansion strategies and cross-functional alignment across Sales, Product, and Support.
03
🏦
FinServ SaaS Advisory
Deep expertise in navigating highly regulated financial services organizations. I know the stakeholders, the compliance language, and how to build trust with risk-averse enterprise buyers.
04
🔬
Feature Management & DevOps
Certified in Feature Management & Experimentation and FinOps. I help teams adopt modern DevOps tooling — feature flags, release automation, cost management — with real business context.
05
🤝
Executive Advisory
Fractional strategic partner for CS leaders and founders. Whether you're preparing for a board presentation, navigating a key renewal, or shaping your team's career development — I've been there.
06
⚙️
Pre-Sales & SE Strategy
Having lived in both pre-sales and CS, I help companies align their SE and CSM motions — tightening the handoff, improving demo-to-close, and reducing time-to-value post-sale.
004 — Work & Projects

Selected
highlights.

01
Harness · 2025
$15M Multi-Year ELA
Secured and structured a $15M enterprise license agreement with a major financial services client through deep stakeholder management and cross-module adoption.
02
Harness · FinServ Segment
FinServ CS Practice
Built and led the Financial Services customer success segment at Harness through acquisition, scaling adoption of FME, SEI, and CCM across regulated enterprise accounts.
03
Dev Bootcamp · 2016
SmilePay — Facial Recognition POS
Co-built a React Native POS app using Kairos facial recognition API and Payeezy for payments on Android. Sponsored by First Data / Clover.
04
Passion Project · 2016
Pick 'em Up — Airport Timing App
Mobile-first Ruby/Sinatra app using real-time flight data (FlightXML API) + geolocation to tell you exactly when to leave to pick someone up from the airport.
05
Volunteer Leadership · 2019–Present
Board President — Two HOAs
Elected President of the Board at Estancia Community Association and 971 HOA. Leading governance, budgeting, legal compliance, and community management for hundreds of homeowners.
005 — Education

Always
learning.

Incoming · Fall 2026
2027
IE Business School
Global Executive MBA · Dec 2027 · Four International Residencies
✦ IE Business School, Madrid ✦ Oxford University ✦ Singapore Management University ✦ Anderson School of Management, UCLA
🌍 Global Executive Program
Arizona State University
Bachelor of Arts — Business Administration, Global Leadership
Expected 2026
🏅 Dean's List
Dev Bootcamp
Certificate — Full Stack Software Engineering
1,000+ hours · Ruby, JavaScript, Rails, HTML5/CSS3
Cultural Leader · Peer Mentor
006 — Contact

Ready to
work
together?

Whether you're looking for a consulting engagement, a strategic conversation, or just want to connect — I'm always up for a good chat. Reach out and let's see what we can build.

💼 linkedin.com/in/ndavidsonsf ⌨️ github.com/nickdavidson ✉️ [email protected] 🌐 nickdavidson.io
Open to opportunities

Currently available for select consulting engagements. If you're working on something ambitious — in Customer Success, GTM strategy, FinServ SaaS, or DevOps — I'd love to hear about it.

Response time is typically within 24 hours.

Email Nick →